Customer feedback is essential for several reasons:
1. Performance Evaluation: Feedback helps in assessing the real-world performance of a catalyst. Are the catalysts meeting the expected reaction rates and conversion efficiencies?
2. Product Improvement: Insights from users can guide the modification of catalysts to enhance their properties, such as selectivity, stability, and reusability.
3. Market Trends: Understanding customer needs and preferences can help in developing catalysts that cater to current and emerging market demands.
4. Cost Efficiency: Feedback can indicate whether the catalysts are providing a cost-effective solution compared to alternatives, leading to better resource allocation.
